Holiday Inn Downtown Memphis

Location

Two out of 4 elevators were out of service. Including the garage elevator causing customers to walk around parking garage to get to the Lobby. Toilet was contantly running. Our room was loud, next to the ice machine. Additionally, on one ocassion I have to approach the front desk to get soap and other toiletries that room service fail to leave in my room. We requested softer pillows and the following day they remove them from the room. They did not leave them for the entire stay. Moreover, they also overcharged my credit card. They were provided with a corporate credit card for the room and my personal card for incidentials. They charged the wrong credit card. When I confronted the desk clerk. She got mad and indicated it was the only credit card on file. When I requested to speak to the general manager, they told me he was busy. I waited for 20 min. at the front desk. Then, an assistant GM arrive to no help at all. More shocking was the comment of the AGM indicating he dont know what Booked.net is. Hello ! It is his business to know this and be sensitive to customers concerns.

Good. The front desk clerk could smile more

Location, location, location! For the price this is a great hotel in the perfect area. Very close to Beale Street, and directly across the street from The Peabody Hotel and Huey's (yummy burgers). The elevators were painfully slow at times, but other than that it was a great place to stay. Nothing fancy, but clean and safe. I will return.

The service elevators were slow, but that was no big deal really. Parking is $12/day extra. It was well worth it.

Accessibility to Beale Street and reasonable cost

Lack of / very tight parking; outdated, slow, inconvenient elevators; had to pay extra for breakfast

This was the last weekend for Memphis n' May it was the perfect location to walk to Beale Street and great eating places in walking distant as well. I would recommend this hotel to all my friends/family.

The parking got a bad but it didn't take away from my trip. The man over the parking valet was great and helpful.

location air conditioning in room friendliness/helpfulness of some staff members

parking elevator restaurant no refrigerator in room maid didn't come by on first day until very late in day; we were in room and said we would be leaving soon but she never came back broken carafe on coffee pot

Restaurant good.

Elevators dangerous/irritating. Rooms small/bed not a queen (full size)

- Perfect location, next to beale street - price/quality ok - own parking garage

- Noisy rooms. Good thing ear plugs are provided, you will need them! - overall state of the hotel i.e. elevators not working properly. - room was not properly cleaned, a lot of hairs in bathroom.

I liked the location the most. The facility is old and is in need of an upgrade.

Plumbing fixtures are old and exposed. Would feel more comfortable if they were upgrades and covered. Had to install the vent cover when I entered the room.

For a 3 star hotel I was happy with everything. Nothing was a problem for the staff. Good value for money

Nothing

The parking staff, front desk staff and breakfast staff were very polite, happy and a pleasure to do business with. The room was clean, had ice cold AC, bed & pillows were comfortable.

The lobby was unnecessarily hot. The computers in the lobby were very slow. Both the vending machine & ice machine on my floor were out of order with no sign indicating such. There was no mini fridge or microwave in my room.

Location and staff were great

one pleasant member of staff at check In who was helpful!

Dirty Windows, awful rude staff (especially the girl in the bar) who just stared at me and then said "I'm listening" no what can I get you? Please, thank you or anything - too busy on phone. Resulting in us staying for 1 quick uncomfortable drink instead of cocktails for a few hours.pool unmanned and people drinking cans of beer in it then deciding to fill bottle with pool water and launch it across the pool and back - so we didn't go ! Room had ice machine on back of wall and moist people using it at 3am kept us awake.

The hotel took payment twice Took a month to refund

Staff very friendly and helpful. Perfect for a relaxing couple of days on Beale St.

Had plumbing problem in first room but it was quickly remedied with a new room.